Privacy Policy and Personal Data Protection

The purpose of this Privacy Policy is to inform you about the procedures put in place by the company to protect your personal data when using its website, software and communication tools. It explains and describes our data collection methods, the types of data collected and the different processing processes carried out. The purposes of this Privacy Policy are:

• To explain in detail which personal data and what types of information are collected and used, for what purposes, and who the recipients are,
• To detail how we use your personal data to provide you with an optimal experience when using our various services,
• To inform you about your rights regarding your personal data, to outline your options related to the use of your personal data, and to explain how we protect your privacy.

This policy applies to all units and activities of COP SAS. The company takes responsibility for the PERSONAL INFORMATION it collects about you and aims to be transparent in how it processes your data while enabling you to control it. Therefore, COP SAS is committed to complying with Law No. 78-17 of January 6, 1978, on Information Technology, Data Files, and Civil Liberties, as amended by the European Regulation 2016/679 of April 27, 2016, on the protection of personal data (GDPR: General Data Protection Regulation) which came into effect on May 25, 2018.

The commitments described in this Privacy Policy reflect the values and principles of individual behavior upheld by the company. By sharing your personal data and continuing to use any of the aforementioned domains (www.cop-chimie.com), you confirm that you have read and understood the various conditions outlined in our Privacy Policy.

In the interest of transparency with our users, we have provided clarifications on the various terms used in this Privacy Policy:

COP SAS: The company SAS COP, manager and publisher of the WEBSITE. Any reference to “we,” “our,” or “us” refers to the company.

WEBSITE: The website of COP SAS with the address www.cop-chimie.com.

ERP: (Enterprise Resource Planning) or PGI (Integrated Management Software), an enterprise resource planning software that manages all processes related to our activity.

USER(S): Any natural person capable under Articles 1123 et seq. of the Civil Code, or legal entity, who visits the aforementioned WEBSITE or uses any of the services offered by the WEBSITE.

PERSONAL DATA: Any information relating to an identified or identifiable natural person, directly or indirectly.

PERSONAL INFORMATION: All personal data of the USER that may be held by COP SAS to fulfill the contract (e.g., name, address, email address, phone number, bank details). This information is collected through forms on the WEBSITE and exchanges via our mailbox and recorded in our ERP database. The databases are hosted on an internal server within the company.

USER DATA: All non-personal data of the USER that may be held by the company for analysis and statistics to ensure the proper functioning of the websites (e.g., Internet protocol address, search engine used, operating system, browser used, date and time of access). This information is mainly collected through our cookies.

COOKIES: A “cookie” is a small text file, usually small in size and identified by a name, that can be placed on your hard drive and stored for later access.

CONTENT: All the elements constituting the information present on the websites.

PERSONAL DATA PROCESSING: Any operation or set of operations performed on personal data, regardless of the process used (collection, recording, organization, storage, adaptation, modification, extraction, consultation, use, etc.).

DATABASE: A set of raw data or information stored, organized, and structured, representing an information system that can be consulted by USERS or programs.

CONSENT: Consent is defined as “any freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.”

COP SAS is the data controller within the meaning of the General Data Protection Regulation (GDPR). For any questions regarding your personal data, our Data Protection Officer (DPO) can be contacted via email at contact@cop-chimie.com or by postal mail at 230B Route des Bouveries, 26190 Saint-Nazaire-en-Royans, France.

The data processing implemented by COP SAS serves explicit, legitimate, and determined purposes. Below are the various reasons for using your personal data:

• Managing commercial relationships: With your consent and upon submitting your request via our WEBSITE form, the information collected helps us process incoming requests.
• Managing customer relationships: With your consent, and where applicable, the information held within the customer relationship may be used for satisfaction surveys, studies, and polls.

• Using the customer account: We need your contact information to create your customer account in our ERP
• Processing your orders: We require your PERSONAL INFORMATION to process and manage orders, including delivery and billing.
• Paying for your orders: The banking information you provide is collected and stored only by our payment service providers and, where applicable, in our ERP for LCR (bill of exchange).
• Delivering your orders: To ship your orders, your personal delivery information is recorded and transmitted to our delivery service providers.
• After-sales service: Following up on our customer relationship and handling complaints requires collecting your PERSONAL INFORMATION.
• Website statistics and performance: With your consent on our cookie management tool Axeptio and according to your preferences, data may be collected during your WEBSITE These cookies do not contain PERSONAL INFORMATION and cannot be used to identify a person. Only your user data is recorded. This data is used for statistical purposes to analyze our website activity and improve our services.
• Personalizing communications: We may use your personal data to personalize the messages we send you.
• Commercial prospecting via email: With your consent and according to your preferences, your contact details may be transmitted to our email service providers so we can send you commercial offers.

Your personal data is collected when you visit the WEBSITE or perform actions that involve providing us with your PERSONAL INFORMATION. Your PERSONAL INFORMATION is transmitted to us when you:

• Submit a request using the forms on our WEBSITE,
• Contact our customer or sales service,
• Create a customer account,
• Update your customer account,
• Update your preferences,
• Place orders for products.

Your user data is transmitted to us when you:

• Browse and view products on our WEBSITE.

Consulting our WEBSITE is free and does not require creating an account or providing any personal information about yourself. You can browse our WEBSITE without disclosing any personally identifiable information to us. COP SAS commits to processing only the personal data that is strictly necessary for the purposes detailed earlier. This ensures that we adhere to data minimization principles, respecting your privacy while providing you with our services.

a. Information you provide to us:

We collect and store your PERSONAL INFORMATION when you contact us, interact on our WEBSITE, or through other means (see Chapter 6). This data includes your name, surname, address, company, email address, phone number, and message. When placing an order, the following additional information may be required: company name, contact name and email address, billing address, and shipping address.

These details are essential for the proper execution of contracts. They enable us to process orders, payments, and deliveries. As these pieces of information are crucial for the smooth operation of our services, choosing not to provide them may limit their use.

b. Automatically Collected Information:

Whenever you access our WEBSITE, we collect and store information each time a page loads. This data pertains to your user data, which is not associated with an identifiable person and is primarily collected through our cookies and similar technologies. It includes information about the sources used to arrive at our sites, the date and time of access, data transfer protocols, connection formats, geographic areas, operating systems, device models, and interactions on the sites.

We use this information to ensure the proper functioning of our WEBSITE. It helps us monitor site performance, analyze trends, and optimize user experiences. Importantly, this data does not contain personally identifiable information and is used solely for statistical purposes and website improvement efforts.

a.Introduction :

This cookie management policy explains how our website uses cookies and similar technologies to collect information, ensure the proper functioning of our WEBSITE, and enhance your online experience.

b.What is a cookie?

A “cookie” is a small text file, typically of small size and identified by a name, that can be stored on your hard drive for later retrieval. These cookies serve various purposes, such as remembering your identifier, saving the contents of your wishlist, tracking your navigation for statistical or advertising purposes. Some of these files are necessary to ensure accessibility and navigation on the site.
All cookies installed and used on the site do not record any personal information and cannot identify you. They only allow us to identify your browser by associating it with a unique random number.

c. Who are the issuers of cookies?

The company: Cookies deposited by the company on your browser for the use, optimization, and personalization of our services.
Third-party Companies: Cookies deposited by third-party companies enable tracking of USERs for statistical and, if applicable, advertising purposes outside of our WEBSITE. They are used by advertising platforms and partner networks.

d. What are the different types of cookies?

Essential Cookies : Some cookies are essential for the use of our WEBSITE’s features. These cookies are read and transmitted to the WEBSITE’s server, automatically activated when you use our WEBSITE, allowing you to use basic WEBSITE functionalities.

These are cookies deposited by the company.

Functional Cookies: These cookies enable us to save your preferences and interactions to offer advanced features such as saving your wishlist. These are cookies deposited by the company.

Preferences Cookies: These cookies help us save your settings and browsing preferences on the WEBSITE. These are cookies deposited by the company.

Analytical Cookies: These cookies collect information and generate statistics on the traffic and usage of our WEBSITE (number of visitors, number of USERS, pages visited, source of the visit, etc.). This data helps us improve USER experience. These are cookies deposited by third-party companies.

e. What cookies are used on the sites?

Our WEBSITE uses several cookies placed by third-party companies. Below is the list of cookies used. This list may be modified and updated at any time.

Third-party cookies:

Category: Essential (6)

Category: Preferences (1)

Category: Analytics (4)

f. How can I control cookie preferences?

While browsing our WEBSITE, the USER has the choice to accept or refuse all or part of the cookies present on the site. This action can be performed through several means:

Using the Axeptio cookie management panel:

If you do not wish for all or part of the cookies to be stored on your browser, you can allow or deny different cookies by clicking on the “Cookie Management” button. Then, you can select which cookies to allow or refuse by simply clicking on the corresponding buttons.

Browser settings:

On Google Chrome:

1. Open Chrome on your computer.
2. In the top right corner, click on the menu icon (three vertical dots), then select Settings.
3. Scroll down and click on Advanced.
4. Under the “Privacy and security” section, click on Site settings.
5. Click on Cookies and site data.
6. You can enable or disable the option “Allow sites to save and read cookie data”.

For more information, visit this link: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

On Microsoft Edge:

1. Open Internet Explorer on your computer.
2. In the top right corner, click on the Tools menu icon, then select Internet Options.
3. Select the Privacy tab and, under Settings, click on Advanced. Choose whether you want to allow, block, or be prompted to decide on the desired configuration for first-party and third-party cookies.

For more information, visit this link: https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d

On Firefox:

1. On your computer, open Firefox.
2. In the top right-hand corner, click on the Tools menu icon, then “Privacy”, then click on the settings button.

For more information, visit this link: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

On the Opera browser:

1. Open Opera on your computer.
2. Go to Settings.
3. Click on Advanced in the left sidebar, then Privacy & Security.
4. Under Privacy & Security, click on Site Settings.
5. Click on Cookies.
6. At the top of the screen, enable or disable the option Allow sites to save and read cookie data (recommended).

For more information, visit this link: https://help.opera.com/en/latest/web-preferences/

Sur le navigateur Safari :

1. Open Safari on your computer.
2. Choose the Edit menu > Preferences.
3. Click on Privacy.
4. Choose the desired action.

For more information, visit this link: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac

Disabling cookies in your browsers may affect your internet browsing experience and your access conditions to certain services that require the use of cookies.

a. Service-related emails:

As part of managing our business relationship, emails will be sent to you to allow you to track the proper execution of your request and contract (order confirmation, information about the delivery of your goods, etc.). These messages are sent manually by our sales team and, where applicable, automatically by our service providers (deliveries). These emails cannot be refused.

b. Information-Related Emails

During the various commercial exchanges, we will send you emails about the latest news on our products and services as well as pricing updates. These emails keep you informed about the latest news and changes in our company. We measure open rates, click rates, and unsubscribe rates to ensure effective communication of our information.

c. Commercial relationship emails

When you create your account and during your various commercial exchanges, we will ask you about your preferences in terms of communication. If you have agreed to receive promotional messages, you may receive commercial offers. These emails keep you informed about the latest updates on our products and services on our WEBSITE. We track open rates, click rates, and unsubscribe rates. These emails are intended for commercial prospecting.
If you wish and with your consent, you can subscribe to our newsletter to receive the latest news and/or our offers by email. Your subscription is recorded when you enter your email address, check the corresponding box, and click “register” or “subscribe.” You can unsubscribe from our communications at any time using the unsubscribe link at the bottom of each email.

a. Are your personal data transferred outside the European Union and the European Economic Area?

The WEBSITE owned by the company residing in France does not transfer personal data outside the European Union. However, your user data (non-personal) may be transmitted to companies located outside the European Union and the European Economic Area, particularly in the context of data exploitation from cookies.

b. Transmission of data to subcontractors

Your personal data may be transmitted to other companies (subcontractors) as part of our daily activities and for the purposes mentioned earlier. For example, for the processing and management of orders, their payments, deliveries, and for marketing operations.

c. Communication to authorities based on legal obligations

We share your personal data when we believe in good faith that disclosure is necessary to comply with legal obligations under applicable law or to respond to a valid legal process, such as a search warrant, court order, or subpoena.
We also share your personal data when we believe in good faith that disclosure is necessary for our own legitimate interest or that of a third party concerning national security, law enforcement, litigation, criminal investigations, the protection of a person’s safety, or to prevent imminent death or bodily harm, if we believe that this interest outweighs your interests or fundamental rights and freedoms requiring the protection of your personal data.

d. Communication for advertising targeting

For advertising targeting, your user data may be transmitted to partners through cookies to send you personalized advertisements on third-party websites (Google, LinkedIn, etc.).

When you use or interact with our WEBSITE, we use various technologies to process your personal data for different purposes. The legal basis for processing is what legally permits its implementation, giving an organization the right to process personal data. The legal bases for processing applicable on our sites are: contract execution, compliance with legal obligations, legitimate interest, and consent.

We have indicated in the table below the reasons why we process your personal data and the associated legal standards for processing them legally:

If you would like more information regarding the criteria for implementing processing and their purposes, please consult Chapter 18 “Contact Us” to obtain our contact details.
Your data may be shared with third parties as part of the operation of our business. Here is the list of our different service providers:

The mandatory or optional nature of the data is indicated at the time of collection with an asterisk. Note that some data is collected automatically due to your actions on our websites. Transfers to the USA are covered by the Privacy Shield.

The company is committed to protecting the personal data you provide on the WEBSITE and ensuring its confidentiality and integrity through technical and organizational measures. The teams have been made aware of GDPR and the importance of protecting your personal data. The company has also appointed a Data Protection Officer (DPO) whose mission is to inform, advise, monitor, and cooperate with the supervisory authority (CNIL). Our processes are secured by implementing software protections, data backups, data encryption, and user access control.

Your personal data is retained only for as long as necessary to achieve the purpose for which it was collected. We will retain your personal data for up to five years from the time you are no longer our customer/our contractual relationship has ended. These timeframes are subject to legal provisions that provide for shorter or longer durations.
Personal data processed in response to a request/comments submitted via a form on our WEBSITE or after receiving an email will be retained for up to one year after the message is sent. Data related to cookies described in chapter 10 is retained for a maximum of 13 months.
You can request the deletion of your personal data by contacting us:
• By email at contact@cop-chimie.com

Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. Therefore, the company cannot guarantee absolute security.

If we become aware of a security breach, we will notify the affected USERS so they can take appropriate measures. We are committed to fully informing our USERS of any security issues regarding their accounts and providing all necessary information to help them comply with their own regulatory reporting obligations.

In accordance with Article 33 of the General Data Protection Regulation (GDPR), the company is committed to notifying CNIL of any personal data breach within 72 hours of becoming aware of it.

The company ensures that USERS can better control their data and its use on the WEBSITE. Therefore, it provides you with the ability to express your choices through various tools. Your consent can be withdrawn at any time:

• During account creation by communicating your preferences,
• At the footer of each email by clicking on the unsubscribe link or by communicating your preferences,

For other requests by email or mail, please provide your name, first name, email, address, and the reason for your request:
To stop receiving emails:

• «Unsubscribe»

You can manage your cookies by accessing the cookie manager located on the cookie information page.

The new European Union regulation, known as the General Data Protection Regulation or “GDPR,” grants individuals certain rights concerning their personal data. Consequently, we have implemented additional access controls and transparency measures in our privacy settings to help USERS benefit from these rights. Subject to applicable law limitations, the following rights are granted as available to individuals.

Right of access: The right to be informed and request access to the personal data we process;

Right to rectification : The right to ask us to modify or update your personal data when it is inaccurate or incomplete;

Right to erasure: The right to ask us to delete your personal data permanently;

Right to restriction: The right to ask us to temporarily or permanently stop processing all or some of your personal data;

Right to object:

• The right to object to the processing of your personal data at any time for personal reasons;
• The right to object to the processing of your personal data for direct marketing purposes;

Right to data portability: The right to request a copy of your personal data in electronic format and the right to transmit that personal data for use by a third-party service;

Right not to be subject to automated decision-making: The right not to be subject to a decision based solely on automated decision-making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect. Our customer service is available for all inquiries;

Right to set guidelines on the handling of your data after your death: Without your guidance, after a period of inactivity of 6 months, we will delete your data. However, your heirs can exercise the rights to your data after your death.

As a USER of our WEBSITE, you have certain rights regarding your PERSONAL INFORMATION, including the right to access, rectify, restrict processing, and delete your data. To help you exercise your rights, we have implemented various tools on our WEBSITE:

• As a USER of our site, you can modify the information collected from our cookie manager at any time,
• For any other request concerning your personal data, please contact us at our contact address available in Chapter 19.

Right to lodge a complaint with CNIL: You can lodge a complaint if you believe the processing of your personal data constitutes a violation of the regulation.
How to exercise this right?

If you want more information about your rights, and particularly about this last right, visit the WEBSITE of the National Commission on Informatics and Liberty (https://www.cnil.fr/professionnel).

For any questions regarding this Privacy Policy or any requests concerning your personal data, you can contact us by:

• Sending an email to our Data Protection Officer at : contact@cop-chimie.com
• Or by sending a letter to the following address: 230b Route des Bouveries, 26190 Saint-Nazaire en Royans

When filing your complaint, a copy of an identity document (national identity card or passport) will be requested and must be attached to your request. We will strive to provide a response within a maximum of one month. In case of a complaint about your personal data, you can contact CNIL.

This Privacy Policy is subject to change or adjustment at any time. We reserve the right to modify this Privacy Policy at any time. Changes will be posted on our website, and the effective date will be updated accordingly. We recommend you regularly review this page to stay informed of any changes or updates to our Privacy Policy.